Terms of Service

1. About Lahloopa

Lahloopa is a provider of Smart Retail Solutions specializing in the design, installation, operation, and management of unattended food and beverage concepts for businesses and institutions.

Our services include, but are not limited to:

• Smart retail concept development
• Installation and commissioning
• Smart vending and self-service solutions
• Product replenishment and inventory management
• Technical maintenance and cleaning
• Remote monitoring and operational support
• Product assortment optimization
• Business performance insights and reporting

2. Scope of Services

The information provided on this website is for general informational purposes only.

Any commercial services, installations, maintenance, operational responsibilities, pricing, and service levels are governed exclusively by individual agreements concluded between Lahloopa and its customers.

Nothing on this website constitutes a binding offer.

3. Partnership Requests

Submitting an inquiry through our website does not establish a contractual relationship.

After receiving your request, our team may contact you to discuss your requirements, evaluate the proposed location, and prepare a tailored commercial proposal.

Lahloopa reserves the right to accept or decline partnership opportunities at its sole discretion.

4. Customer Support

Existing customers may submit support requests through our Support Center.

Support requests may include:

• Technical issues
• Product dispensing issues
• Payment-related issues
• Product quality concerns
• Machine maintenance
• Product refill requests
• General operational support

Response times depend on the applicable service agreement.

5. Product Availability

Our product assortment may vary depending on:

• Location
• Customer preferences
• Seasonal availability
• Operational requirements
• Supply chain availability

Lahloopa reserves the right to modify product assortments without prior notice in order to improve customer satisfaction and operational efficiency.

6. Payments and Dispensing Issues

If a payment has been successfully processed but a product was not dispensed, customers should submit a support request as soon as possible.

After verification, Lahloopa may, at its discretion:

• Re-dispense the purchased product where technically possible,
• Issue a credit,
• Process a refund,
• Provide another appropriate resolution.

Each case is reviewed individually based on transaction records and machine data.

7. Intellectual Property

All content published on this website, including text, graphics, photographs, logos, trademarks, layouts, and software, is the property of Lahloopa or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used without prior written permission.

8. Website Availability

We strive to keep our website available and accurate at all times.

However, Lahloopa does not guarantee uninterrupted availability and reserves the right to modify, suspend, or discontinue any part of the website without notice.

9. Limitation of Liability

Lahloopa shall not be liable for indirect, incidental, consequential, or special damages arising from the use of this website, except where liability cannot be excluded under applicable law.

Nothing in these Terms limits liability for intentional misconduct, gross negligence, or any liability that cannot legally be excluded.

10. Third-Party Websites

Our website may contain links to external websites.

Lahloopa has no control over the content of third-party websites and accepts no responsibility for their content, availability, or privacy practices.

11. Privacy

The processing of personal data is governed by our Privacy Policy.

By using this website, you acknowledge that your personal information may be processed in accordance with our Privacy Policy.

12. Changes to These Terms

Lahloopa reserves the right to modify these Terms of Service at any time.

Updated versions will be published on this website together with the revised effective date.

13. Governing Law

These Terms shall be governed by the laws of the Federal Republic of Germany.

Where legally permitted, the place of jurisdiction shall be Offenbach am Main, Germany.

14. Contact

If you have any questions regarding these Terms of Service, please contact us.

Lahloopa

Hafeninsel 40

63067 Offenbach am Main

Germany

Email: kontakt@lahloopa.de

Phone: +49 152 29000019

Website: www.lahloopa.de