Privacy Policy

Last Updated: 29.06.2026

At Lahloopa, we value your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable German data protection laws. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.

1. Data Controller

Lahloopa

Hafeninsel 40

63067 Offenbach am Main

Germany

Email: kontakt@lahloopa.de

Phone: +49 152 29000019

Website: www.lahloopa.de

2. Personal Data We Collect

Depending on how you interact with our website, we may collect:

Information you provide

Full name
Company name
Email address
Phone number
Job title
Business address
Messages submitted through contact or partnership forms
Support requests and ticket information

Automatically collected information

IP address
Browser type
Device information
Operating system
Website pages visited
Date and time of access
Referring website
Cookie information (where applicable)

3. Why We Process Your Data

We process your personal information to:

Respond to inquiries
Evaluate partnership requests
Provide customer support
Process support tickets
Improve our website
Improve our services
Communicate regarding our products and services
Comply with legal obligations
Protect our legitimate business interests

4. Legal Basis for Processing

Depending on the situation, we process your data based on:

Your consent (Article 6(1)(a) GDPR)
Performance of a contract (Article 6(1)(b))
Compliance with legal obligations (Article 6(1)(c))
Legitimate business interests (Article 6(1)(f))

5. Cookies

Our website may use cookies to improve functionality, analyze website performance, and enhance user experience.

Where required by law, we will request your consent before placing non-essential cookies on your device.

You may manage or withdraw your cookie preferences at any time through your browser settings or our cookie banner.

6. Contact Forms

If you contact us through our website, we process the information you provide solely for the purpose of responding to your inquiry and maintaining communication regarding your request.

7. Partnership Requests

Information submitted through partnership forms is used exclusively to evaluate business opportunities, prepare proposals, and communicate regarding potential cooperation.

Submitting a request does not establish a contractual relationship.

8. Customer Support

When submitting support tickets, we may process information relating to:

Machine identification
Location
Product purchased
Payment information
Transaction details
Technical information
Photos provided by the customer

This information is processed solely for resolving support requests.

9. Sharing Your Information

We do not sell your personal information.

We may share your data only where necessary with:

IT service providers
Hosting providers
Payment providers
Technical support providers
Logistics partners
Government authorities where legally required

All service providers are required to process your information securely and confidentially.

10. Data Retention

We retain personal data only for as long as necessary to:

Provide our services
Fulfill contractual obligations
Meet legal retention requirements
Resolve disputes
Protect our legal rights

When data is no longer required, it will be securely deleted or anonymized.

11. Your Rights

Under the GDPR, you have the right to:

Access your personal data
Correct inaccurate information
Request deletion ("Right to be Forgotten")
Restrict processing
Object to processing
Data portability
Withdraw consent at any time
Lodge a complaint with a supervisory authority

To exercise your rights, please contact us using the information below.

12. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to maintain the highest level of security, no internet transmission can be guaranteed to be completely secure.

13. External Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those external websites.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this page together with the revision date.

15. Contact Us